Video Transcripts
Digital Raffle platform - How to run raffles online with the GalaBid Fundraising Platform
00:00:00.840 Hi, here’s a quick demo to show you how a raffle works with GalaBid.
00:00:04.560 To purchase tickets for your online raffle, the participant will need to
00:00:08.280 first select the raffle ticket item.They can then enter the number of
00:00:11.880 tickets they’d like to purchase.If you have set up a raffle package
00:00:15.300 they can instead select this to buy multiple tickets at a reduced price.
00:00:19.140 Participants will then be prompted to either login or register.
00:00:23.040 If they click register they’ll be asked to create an account
00:00:26.280 They can do this using their Google or Facebook account or they can create one
00:00:31.020 manually by completing the form.This form can be customized
00:00:34.920 during the raffle setup. The participants will then be sent a
00:00:37.920 verification code to their email address and will need to enter this to complete their registration
00:00:42.600 After registering the user will need to enter in their card details
00:00:46.500 and then confirm their purchase.As soon as the raffle purchase is
00:00:50.220 completed page the participant will receive an email which will contain a link which once
00:00:54.900 followed will display the raffle ticket numbers. Raffle tickets can also be accessed under the ‘My
00:01:00.120 Account’ section on the left-hand side menu. The raffle must be closed for
00:01:04.080 purchases and then drawn. As soon as this happens the
00:01:07.260 winner will receive a notification and the winning ticket number and the name of the winner will be
00:01:11.700 shown on the Raffle leaderboard display.You can see more articles and 'help
00:01:16.020 videos' about raffles in the Help Section in the GalaBid Dashboard.
Raffle Controls
00:00:04.880 to draw winners for your raffle on your
00:00:06.799 campaign navigate to the raffle controls
00:00:08.880 tab on your
00:00:11.000 dashboard here each of your Raffles will
00:00:13.360 be displayed in a list format to view
00:00:16.000 your raffle click the show button to the
00:00:18.480 right the draw popup will then appear
00:00:21.640 click close for draw note this won't
00:00:24.000 draw your winners this will only close
00:00:26.000 the raffle and stop further ticket
00:00:28.279 purchases now you can draw your winners
00:00:30.640 by clicking draw once a winner is drawn
00:00:33.079 they are automatically notified by the
00:00:35.079 platform note that it will not State the
00:00:37.440 name of the prize only the number that's
00:00:40.200 why raffle prizes should be listed with
00:00:42.160 a number within the raffle item
00:00:44.200 description if for any reason you need
00:00:46.399 to redraw a winner on your raffle you
00:00:48.600 can do this by clicking redraw the
00:00:50.840 previous winner is then replaced and
00:00:52.680 notified that the winner has been
00:00:54.160 redrawn and the new winner is notified
00:00:56.239 of their win once you have completed
00:00:58.719 drawing your raffle you can then move on
00:01:00.920 to notify participants of the conclusion
00:01:03.120 of the raffle clicking send will notify
00:01:06.200 all your participants of the conclusion
00:01:08.119 of the raffle that Winners have been
00:01:09.560 drawn and the raffle has finished if you
00:01:12.479 would like to show the raffle draw in
00:01:14.159 real time check out the raffle display
00:01:16.320 video to learn how to set up a raffle
00:01:18.640 item to sell tickets see the raffle
00:01:20.880 setup video if you have any questions
00:01:23.759 feel free to reach out to our team
00:01:25.880 thanks for watching
Raffle Display
00:00:01.599 another way to set up a raffle on the
00:00:03.320 gallowood platform is by using one
00:00:05.480 raffle item type to sell the raffle
00:00:07.520 tickets and locked items to display each
00:00:10.160 prize in the raffle once you have
00:00:12.120 created your raffle item to sell the
00:00:13.920 tickets you can create locked items to
00:00:16.079 display each prize on the platform in
00:00:18.600 this scenario the raffle items purpose
00:00:20.720 is to sell the tickets not to display
00:00:22.880 the prizes that can be one in the raffle
00:00:25.800 for example if you set up your raffle
00:00:27.760 item with seven prizes available you
00:00:30.080 then set up seven individual locked
00:00:32.119 items in order to display the raffle
00:00:34.160 prizes as separate items these locked
00:00:36.800 items are for display purposes only to
00:00:39.879 set up locked items simply go to the
00:00:42.039 items tab create a new item and select
00:00:44.480 the item type locked add the prize image
00:00:47.480 and fill in the starting price minimum
00:00:49.680 increment and units available with the
00:00:52.000 number one as these will not be used
00:00:54.399 bear in mind that when you draw the
00:00:55.760 winners each one will receive an
00:00:57.440 automatic notification which includes
00:00:59.600 the prize number they have W so number
00:01:01.760 the locked items accordingly using the
00:01:03.879 item code field anyone looking to buy
00:01:06.320 tickets would click on the raffle item
00:01:08.200 to purchase tickets to win any of the
00:01:10.119 seven items displayed fill in the custom
00:01:13.080 label and locked message to read prize
00:01:16.000 so it shows to your participants that
00:01:17.920 this is a prize available to be one in
00:01:19.759 the raffle finally make sure that the
00:01:22.400 hide winning bidder and hide price are
00:01:24.799 ticked under the advanced options as
00:01:27.280 these labels are not relevant when using
00:01:29.400 the lock item type to create display
00:01:31.680 items thank you for
00:01:33.920 watching
Raffle Setup
00:00:03.600 this video will show you how to set up a
00:00:05.279 raffle on gabit before you get started
00:00:07.720 make sure you have checked and have
00:00:09.160 complied with the laws that apply in
00:00:10.719 your city state or country to set up a
00:00:14.080 raffle on your campaign navigate to the
00:00:16.119 items tab on your
00:00:17.920 dashboard click create item and then
00:00:20.359 select the raffle item type fill out the
00:00:23.560 fields for your raffle starting with the
00:00:25.519 name enter a price for your tickets how
00:00:29.080 many prizes you WI to raffle total
00:00:31.960 tickets to be sold and how many tickets
00:00:34.040 each participant can purchase you can
00:00:36.840 then populate your raffle with images of
00:00:39.079 the prizes
00:00:40.680 available you can also add raffle
00:00:43.079 packages to your raffle where tickets
00:00:44.840 can be sold in
00:00:46.160 bulk in this example purchasing the
00:00:48.680 packages gives a discount on the tickets
00:00:51.039 so two tickets cost $8 instead of 10 and
00:00:54.199 three cost $12 instead of
00:00:56.640 15 once you have filled out the fields
00:00:59.039 scroll down to your item description
00:01:01.519 here you will want to input the address
00:01:03.480 and any contact information of
00:01:05.199 organizers running the draw when and
00:01:07.479 where the draw will take place where
00:01:09.479 winners names will be published any
00:01:11.960 specific conditions such as minimum
00:01:13.759 ticket sales and the refund policy and
00:01:16.520 finally list your prizes for your
00:01:18.159 participants to
00:01:19.400 see click safe to finalize your raffle
00:01:23.000 item it will then populate in your items
00:01:25.880 list along with any other items you have
00:01:28.920 created your raffle item will
00:01:31.079 automatically be assigned to the raffle
00:01:32.880 menu option located on the left side bar
00:01:35.280 for your participants on the front end
00:01:38.079 this will help separate your Raffles
00:01:39.680 from other item types hosted on your
00:01:42.399 campaign if you wish to disable this
00:01:44.680 menu option this can be done on your
00:01:46.560 dashboard under the menu tab on setup
00:01:49.240 scroll down and locate the raffle menu
00:01:52.040 option to make edits to this menu option
00:01:54.960 click the pencil icon to the right and
00:01:56.920 then change the visibility to Hidden by
00:01:58.880 unticking the Box
00:02:03.640 when participants view your raffle they
00:02:05.360 can then purchase tickets the payment
00:02:07.520 for these tickets are processed through
00:02:09.280 your stripe account your stripe account
00:02:11.640 must be connected before you start
00:02:13.280 selling
00:02:14.400 tickets watch the payments video for
00:02:16.800 more information on extra features such
00:02:18.879 as passing on stripe fees to ticket
00:02:21.360 purchasers participants will receive an
00:02:23.640 email confirming their purchase with a
00:02:25.599 link to their ticket
00:02:27.080 numbers later you will be able to draw
00:02:29.360 your Raffle under the raffle controls tab
00:02:31.599 where the winners will be automatically
00:02:33.239 notified and you can notify other
00:02:35.120 participants by concluding the raffle
00:02:37.360 view our raffle controls video to
00:02:39.440 understand how to draw your raffle if
00:02:41.800 you would like to show the raffle draw
00:02:43.440 in real time check out the raffle
00:02:45.319 display video if you have any questions
00:02:48.200 feel free to reach out to our team
00:02:50.239 thanks for watching
Duplicating Campaigns and Items
00:00:05.120 To duplicate one of your GalaBid
00:00:06.879 campaigns, navigate to the organizations
00:00:09.440 tab on your dashboard. Click campaigns
00:00:12.160 and then select the three dots in the
00:00:13.920 bottom right of the campaign you wish to
00:00:15.519 duplicate and then click clone. Proceed
00:00:18.320 to fill out the campaign name and URL
00:00:20.560 fields for your new campaign and click
00:00:22.400 save to finalize. The platform will then
00:00:25.199 initiate cloning the selected campaign.
00:00:27.840 Once cloning has concluded, you will
00:00:29.760 receive a notification informing you of
00:00:31.679 the completion of the process. You can
00:00:33.760 then refresh your browser and the new
00:00:35.440 campaign will show in your account. All
00:00:38.160 information from the previous campaign
00:00:39.920 will be copied over to the cloned
00:00:41.680 campaign apart from the participant
00:00:44.360 information. Returning participants will
00:00:46.800 simply need to log into your new
00:00:48.320 campaign. Once they have logged in,
00:00:50.399 their account from the previous campaign
00:00:52.160 will be transferred over to the new one.
00:00:58.960 To transfer or duplicate your items,
00:01:01.600 first select the campaign you wish these
00:01:03.440 items to be housed on. Navigate to the
00:01:06.240 items tab and then select the transfer
00:01:08.320 in items section. You will then want to
00:01:10.799 select the campaign that contains the
00:01:12.560 items you wish to copy or
00:01:14.840 transfer. You can duplicate items in
00:01:17.280 your campaign by using the same
00:01:19.640 process. Use the tick boxes to select
00:01:22.159 the items you wish to copy over to the
00:01:24.159 campaign. and then once complete, click
00:01:26.159 import in the bottom right corner of
00:01:27.840 your page. The items will then be copied
00:01:30.640 or duplicated on the campaign you wish
00:01:32.640 to have them displayed on. If you have
00:01:34.720 any questions, feel free to reach out to
00:01:36.560 our team. Thanks for watching.
Collecting Additional Fees & Donations
# https://www.youtube.com/watch/2vbfZbKZJtE
00:00:02.560 there are three ways you can collect
00:00:04.279 additional donations and fees on
00:00:08.039 GalaBid firstly you can ask for a donation
00:00:11.000 at
00:00:11.840 checkout participants use the slider or
00:00:15.000 they can click to enter a custom amount
00:00:18.119 now let's take a look at another way you
00:00:21.400 can add an optional service fee which
00:00:23.560 can be a percentage of the total or a
00:00:25.680 flat fee or both participants can toggle
00:00:29.759 this off if they
00:00:31.439 prefer as an alternative you can set up
00:00:34.360 this fee so that it's mandatory instead
00:00:36.600 of
00:00:37.480 optional however if you would like to
00:00:39.719 ask for donations at checkout and
00:00:41.719 include a service fee to cover stripe
00:00:43.640 fees we recommend you make the service
00:00:45.680 fee
00:00:49.079 mandatory and lastly if you are running
00:00:51.760 an auction when the auction closes you
00:00:54.160 can prompt unsuccessful biders to make a
00:00:57.480 donation a notification will be sent and
00:01:00.440 the unsuccessful bidder simply clicks
00:01:02.440 the link to open the donation item
00:01:05.280 donation items remain open even when the
00:01:07.640 auction is
00:01:08.880 closed here's how to set up the donation
00:01:11.920 slider go to setup scroll down and
00:01:15.320 expand Advanced
00:01:16.920 options then at the end of the page you
00:01:19.520 can check to enable or disable the
00:01:21.360 donation slider note that the slider may
00:01:24.560 be enabled by default on your
00:01:26.920 campaign next up here is how you set up
00:01:29.799 a the service fee go to setup then
00:01:33.079 payments then click edit fee here you
00:01:36.439 can set a flat fee amount and a
00:01:39.000 percentage choose the payments the fee
00:01:41.439 applies to and if the fee will be
00:01:43.240 optional or
00:01:44.520 mandatory if using the feature to cover
00:01:47.079 stripe fees make sure to click apply to
00:01:49.280 final charge next let's see how to
00:01:52.040 prompt unsuccessful biders to donate at
00:01:54.399 the end of the auction go to the
00:01:56.880 communication section to set up the
00:01:58.960 unsuccessful Twitter's
00:02:01.039 notification click edit to preview the
00:02:03.479 default message edit if you like and
00:02:06.520 select the donation item you would like
00:02:08.399 to direct participants to and then click
00:02:11.360 save lastly check the default end of
00:02:14.239 auction notifications are enabled and
00:02:16.400 you are
00:02:18.720 set we hope you found this video helpful
00:02:22.840 if you would like help from a human you
00:02:24.599 can chat with our team who are online
00:02:26.640 now
Items
00:00:05 Welcome to GalaBid. In this video, we are going to guide you through adding items to your campaign. We have a variety of different types of items you can populate your campaign with. Our multi-feature function allows you to have multiple features in use at once on your campaign. To start, you will want to navigate to the items tab on your dashboard. Here, you will be able to create and manage all items on your campaign. To create an auction item to add to your campaign, select create item and choose
00:00:39 the auction item type. Fill in the fields displayed to suit your item. The item code is like the lot number. It will appear next to the item in the item list. During the creation of your item, you can click here to switch between the types of items. We have three types of auction items you can choose from during setup. Our standard silent auction item works by bidders participating through their device to place bids on the item, receiving out bid notifications, and viewing current bids placed on the item
00:01:11 by other participants. The live auction item is used for in-person events where the item will be auctioned off by an auctioneer. You can enable pre- bidding on these items, which will allow participants to bid on the item online prior to it going to auction in person. Finally, we have our sealed bid items. These work similar to the silent auction items. However, all activity is anonymous and there are no outbid notifications. The purpose of this item is to have participants bid blind in the hopes that they will bid high enough to
00:01:42 win the item without the knowledge of other bids placed by participants. Once you have selected the type of auction item you would like to create, fill out your starting price, minimum increment, and units available. Click edit images to upload your image files of your item. You can browse your files or click and drag the image into the box. You can then perform further edits on your images by cropping or rotating your images. Once complete, click done. You can then proceed to add a description to your item in the item
00:02:15 description box. Then when you have completed your setup, you can click save to finalize your item. Donation items are a great way for your participants to donate directly to your cause through your campaign. To create a donation item, click create item and select the donation item type. Fill out the fields for your donation item. The minimum donation is the minimum amount participants can donate through this item. And you can set the target amount you wish to raise through your donations. Lastly, you can disable and enable the
00:02:51 pay now feature here. Disabling this will mean that instead of participants paying immediately for their donation, it is instead added to their invoice to be paid at the end of the auction. To add images to your donation item, click edit images and upload your files. You can add suggested donation amounts for your participants to choose from when donating. To do this, go to the advanced options of your donation item and navigate to the tick box for show donation amounts. Enable this and then add the
00:03:22 suggested donation amounts you would like displayed on your item. Once completed, click the save button and this will finalize your donation item and it will populate in your item list. Buy it now items are a great way to sell items on your campaign at a fixed price. To add a buy it now item, click create item and select the buy it now item type. Fill out the fields for your buy it now item with the name, price of the item, how many are available, and how many can be purchased per person. Next, you can disable and enable
00:04:03 the pay now feature here. Disabling this will mean that instead of participants paying immediately for their item, it is instead added to their invoice to be paid at the end of the auction. To add images to your buy it now item, click edit images and upload your files. Finally, fill out your item description and then click save to finalize and create your item. Another way you can upload your items to your campaign is using the items template. This is a great way to upload your items in bulk to your
00:04:39 campaign. To download the items template file, navigate to the advanced options off the items tab and select items template. Once the file has been downloaded, open the template in Excel, Google Sheets or if you are using Mac, then it can be opened with numbers. The UID is the unique identifier for each item. This will be automatically generated. So, leave this field blank. The item code is like the lot number. This will be displayed on the item. Use the Excel function to number these consecutively. For the
00:05:11 order, copy the numbers from the code column. Then fill out the name and item description. Please note that formatting in Excel is not copied over to the campaign. You can make these edits to the items individually on the platform once they are uploaded. Now you can select the item type for the items you wish to upload from the drop- down box. When you choose the type, the sheet will highlight the following fields you need to fill in, and you can leave the rest blank. Once you have filled out the
00:05:40 columns on your sheet, be sure to remove any excess columns and rows. You can delete these easily and quickly by highlighting the rows. Once all the excess rows and columns have been removed and you are ready to upload your items to your dashboard, save and download the item template as an Excel file. Now, navigate back to the items tab on your dashboard. Click the advanced options and select import items to upload your items sheet. If you already have items populated on your campaign, you will
00:06:19 need to make sure that your items template follows on from the last item created on your dashboard. So, for example, here the last item here has the order number and code three. So, the first item on the item template will be listed with item code and order number four. Once the sheet reflects this, you can then save and download the file and upload it to the dashboard. Once you have uploaded your items and need to make further edits, you can use the bulk update feature to edit multiple items at once. Navigate to
00:06:59 the items tab on your dashboard. To enable the bulk update feature, use the tick boxes to the left of your items or use the one at the top to select all. Once selected, click the edit icon found at the bottom right of your screen. Now the update page will appear. The types of items you have selected will show at the top and some frequently used updates will show at the bottom. To choose the edits you want to make, click select browse all fields. General will affect all item types. To make edits to specific item
00:07:31 types, you will need to select the item type at the top. In this example, I am going to change the visibility of the items. To do this, go to general and choose item visibility. With the box ticked, this means the items are visible. To disable this, the box needs to be unticked. Now, I am going to hide my highest bidders on my auction items. To do this, select browse auction and choose hide bidder. Once selected, enable this by enabling the box for this field. and this will be applied to auction
00:08:01 items. You can delete edits by clicking the X icon on the left. When you have finished your edits, click update and all updates will be applied to your items. If you have any questions, feel free to reach out to us. Thank you for watching.
Campaign Branding
00:00:05 The branding tab is where you can customize the look of your campaign. You can upload a logo to your campaign at the top of the page. It will then display at the top left of your campaign for participants to see. You can add a banner to your campaign by clicking the edit banner button. This will then display at the top of your campaign page. You can upload multiple banners and the platform will cycle through the images. If your banner image doesn't contain a title or text, you can click show banner
00:00:34 text and this will display the title of your campaign over the image. If your banner image is displayed too large, you can change its size by clicking limit banner height and this will reduce the size of your banner. Once you have set up your logo and banner images, you can move on to further customize your campaign by setting the colors. Simply click on the color circle to display the color wheel to choose from. Or you can enter a hex code for the specific color you would like. Make sure when setting your colors that the
00:01:04 primary and background are contrasting to ensure that all important links are visible. You can also choose from our preset colors displayed below the color section. Finally, you can make further edits by customizing your auction closed and paused pop-ups at the bottom of the page. Replace the text of the popup you wish to edit and this will then reflect on the front end for your participants to see. If you have any questions, feel free to reach out to our team. Thank you for watching.
Registration Settings
https://youtu.be/6xQRTL4ilj0
00:00:05 welcome to the registration section of your dashboard all participants in your campaign will be prompted to register for an account on GalaBid this is where you set up the fields participants will complete as part of the registration process in addition to name email is a required field on most campaigns this is the default channel of communication for messages from the campaign such as outbid notifications a phone number field can also be added to collect participants mobile numbers this can be a mandatory or optional
00:00:37 field if enabled participants will also be presented with the option to check a box to receive campaign notifications via text message for campaigns using event ticketing please take note that tickets are always sent as PDFs attached to an email also please take note that you may need to upgrade your GalaBid account to access the phone number field the next field to consider including is address if your campaign includes items that you will need to ship collecting address details will be crucial if table name appears as an
00:01:14 option on your campaign only enable this field if you have already set up the tables feature in the ticketing or participants sections of the dashboard you can set up custom Fields as required simply enter the question you would like participants to answer select select the response type and add help text is needed multiple custom Fields can be added however we recommend keeping campaign registration as short as possible participants will also be prompted to accept the terms and conditions of the campaign we recommend
00:01:46 you review these default terms and edit as required once you have set up your campaign registration we recommend that you visit your campaign link and register as a participant you can edit the registration fields at any time however note that if you add an additional field any participants already on the campaign will only be prompted to complete this field the next time they participate if the field is set to mandatory if you have any questions or you would like any guidance please feel free to reach out to our team
Auction Controls
https://youtu.be/qNGeFIyTRmE
00:00:06 welcome to GalaBid the auction controls is where you can open close or pause your auction here you can also set automatic open and close times for your auction once set a countdown timer will show on the participant view of the campaign if your auction is closed or paused your participant view will have Banner messages displayed on your campaign and items if you would like to edit the text that is shown when the auction is closed or paused you can do this in branding settings scroll to the bottom of the
00:00:39 branding page and you will find the fields to edit these messages customize these messages to suit your campaign and click save in the bottom right of your page you will then see your edits reflected on the participant view you might like to consider using the overtime feature especially if your auction is exclusively on online and not closing at an event I'll explain how it works using an example if an overtime of 60 seconds is set and a bid is placed in the last 60 seconds before the auction is scheduled to close it will remain
00:01:13 open for an additional 60 seconds if another bid is placed during the additional 60 seconds all auction items will remain open for bidding for another 60 seconds and so on until no further bids are placed the auction will then close and all winners will be notified please note once an auction has closed and winners have been prompted to pay the auction should not be reopened any offers for unsold items can be entered in the items section to place a bid after your auction has closed locate the item you
00:01:46 wish to place the bid on under your item section and click the three dots to the right of the item select new bid choose your participant and enter the amount sending the invoice to the participant will be enabled by default so they are no notified once the bid is placed end of auction notifications are enabled by default what this means is that when the auction closes winners will receive a message notifying them of what they have won and prompting them to view their invoice and pay these and other campaign
00:02:23 notifications can be customized in the communications section please note you may need to upgrade your account to access this feature you can edit the notifications by clicking the edit symbol to the right you will see that both successful bidders and unsuccessful are notified if you edit the unsuccessful bidder notification you can link this to your donation item to prompt participants to donate after your auction has closed if you have any questions reach out to our team thank you for watching
Checkout
https://youtu.be/azUuGK-7yYg
00:00:05 welcome to GalaBid this tutorial video will guide you through the checkout console on your campaign navigate to the checkout console using the menu bar here you will see your participants displayed with their payment status amount due and what they have paid you can prompt participants to pay by clicking send payment reminder under their unpaid status here you can charge a card if pre-authorization is enabled on the campaign you can also Mark invoices as paid by manual payment methods such as cash or check note you may need to
00:00:38 upgrade your account to add manual payment methods to send a reminder to all unpaid participants click Advanced options and select send payment reminders you can download a report of your participants invoices by selecting download report the report will give a comprehensive summary of your participants invoices with their total amount item name subtotal fees method of payment total paid amount due and any refunds that have been processed you can view the participant's entire invoice by going to the right of the page and
00:01:12 clicking View for the invoice you would like to see this will then display the invoice with a breakdown of their items along with amount paid and due you can download and print the invoice if needed by clicking print you will then see a preview of the invoice and you can click in the top right to download a PDF PF copy if you wish to record items that have been collected you can do this by using the dispatch feature this will help take note of items that have been claimed you can further navigate your
00:01:42 checkout console by searching the names of participants item number or item name you can also reach out to your participants through the checkout console by clicking message to the right of their Row the payment section of the checkout console is a great way to monitor all payments that have been made on your campaign the payments will show the total amount any fees whether or not a donation was added during checkout and any refunded amounts you can refund payments by clicking the trash icon on
00:02:15 the right please note that any stripe fees charged on the payment will not be refunded if you enabled vouchers on any items you can view the vouchers that have been sent out under the vouchers tab on your checkout console you can download a PDF voucher to send to a participant if required and you can preview and resend vouchers by clicking the three dots to the right please note that a voucher cannot be added to an item after the item has been paid for make sure to set up vouchers on each item before the auction closes if using
00:02:50 this feature participants can find their checkout console by logging into their account on the campaign once on the homepage page you can find the checkout console on the left side bar here the invoice will be displayed with the option to make a payment located at the bottom note that checkout only shows when the campaign is closed checkout can also be accessed via my account when your auction closes participants will receive a notification containing a link that directs them to this page on the campaign if you have
00:03:25 any questions reach out to our team thanks for watching
Managing Live Auction Items
https://youtu.be/e8kvBuNQznM
00:00:06 let's take a look at how we can help you with your live auction the most simple way is to create live auction items that are for display purposes only instead of the ability to place a bid the standard message appears on live items you can also use a custom label and you can customize the lock message as shown in this example add information about the prize along with some enticing high quality images you can also add any specific terms and conditions for the item as an alternative to display only you can
00:00:41 enable pre- bidding on live items this means biders can place bids on live items to get the bidding going before you hand over to your Auctioneer this is how you create a live item in items click add item and select live auction then simply fill out the fields to display a custom message on the item expand Advanced options then add or edit your custom label and check the box to display it also you can change who can bid or buy from everyone to no one and then add a custom lock message now let's look at some very
00:01:20 important information for the day or night of the auction it's really important to remember to disable pre-bidding on the item before you hand over to the auctioneer pre pre- bids are never counted as winning bids and they are not added to the total raised uncheck pre-bidding so you will be able to enter a winning bid via a volunteer account and remember to save check you have access to volunteers before your event as you may need to upgrade your account to enter the winning bid log into the volunteer
00:01:55 account then navigate to the live auction item start by entering the bid amount next select the winning bidder's name and click proceed to payment then choose the payment method an additional donation can be added if this feature is enabled then you enter the Winner's card details or choose pay later to add the winning bid to the Winner's invoice this video was created by galabid staff With a Little Help From Me AI Jane if you have any questions reach out to the chat team who are real humans and
00:02:39 are online now
Payments
https://youtu.be/qRkZuGEzMPY
00:00:03 welcome to GalaBid. in order to take payments on your campaign you will need to connect a stripe account you can do this quickly and easily from the payment settings on your campaign you can connect an existing stripe account or you can create a new account to create a new account click create stripe account fill in your email and the following Fields as stripe requests during the setup of your account you will be prompted to enter your website URL if you do not have a website you can use the URL link for
00:00:34 your GalaBid campaign if you already have a stripe account link to your GalaBid organization the platform will recognize this and you can select apply default payment settings it will then show connected with payouts and charges enabled this is how you know your account is connected and your campaign is ready to take payments next you might like to consider card pre-authorization what this means is that participants will be required to connect a payment method to their account before their first bid is
00:01:04 accepted you can enable this by ticking the box and clicking save please note that this does not automatically charge participants when the campaign ends what happens at the end of The Campaign is that winning participants are notified automatically by the platform with their invoice and a link to pay if you would like to manually charge the participants's card on file at the end of your auction you can do this from your checkout console to do this navigate to the checkout console locate the participant
00:01:38 you would like to charge and then click add payment to the right of their name the add payment popup will appear and you can enter an amount to charge or you can charge the full amount if payment donation is enabled participants will be asked to make an additional donation to your cause at checkout please note you may need to upgrade your account to use this feature this is in addition to the amount owing on their invoice there are two options available to choose from for this donation component one is a donation
00:02:11 slider and the alternative is a buttons user interface if you would like to add a fee for your participants to cover you can do this by editing the online card payment method located in your payment settings click to edit this payment method you will then see you have both flat fee and percentage Fields fill out these fields as per the fee you would like to pass on to your participants you then have the option to make this fee optional for payments and donations or you can set it to mandatory finally click apply fee to final charge
00:02:47 enabling this will take into consideration increasing the final amount will also increase the fee charged we recommend enabling this when passing the fees to participants additional payment methods may be available on your campaign if not you may need to upgrade your account to access this feature to add a new payment method to your campaign simply click add payment method fill out the fields to suit your new method of payment enter the name fill out the fees select the payment process and choose when this method of
00:03:20 payment can be used and then save to complete if you have any questions feel free to reach out to our team thank you for watching
Event Ticket Setup
https://youtu.be/1lQv_hqhA5k
00:00:06 to set up your event tickets open event tickets in the left hand side menu on the campaign dashboard if event tickets is not displayed on your dashboard you may need to contact gbid for the module to be enabled on your campaign enter the details of your event including the name of the event the venue address date and time and overall event capacity add images and detail descriptions of inclusions and or any terms and conditions expand the advanced options below the ticket description to determine if any edits are required
00:00:45 edits can be made at any time click create to save and create the ticket item you can apply tax to the ticket price by first setting up the tax in the setup section on the tax and invoice ing tab then use the drop down in advanced settings of the ticket item to apply it you can view add and edit all tickets created at any time to delete an event ticket item or purchases have already been made the payment must be first refunded on the bids and buy section on the campaign dashboard see the fields ticket
00:01:29 purchasers will need to complete complete when making the purchase by going to questions add custom questions for Ticket purchasers to answer in addition to the standard contact information questions choose the format for the question such as text multiple choice or checkbox each question can be optional or mandatory also each question can be applied to specific tickets or for all tickets kindly note that to accept online payments for tickets a stripe account must be connected to your campaign this can be done under the
00:02:04 setup section on the payments tab of your dashboard thank you for watching
Volunteer Overview
https://youtu.be/FgfbDR0h1tI00:00:05 The volunteer accounts are extremely useful for assisting with managing your participants accounts. To set up volunteer accounts, go to volunteers and select add volunteer. Fill out their name and create a passcode to be used to enter the account. Enable or disable verification. This determines whether participant accounts registered with the volunteer need to be verified by the participant upon registering. Please note, you may need to upgrade your account to access this feature. We also advise creating volunteer accounts
00:00:36 for each volunteer. That way, you can see in the reports which volunteer performed which action. To access the volunteer module, click the white arrow found at the bottom of your page. Here, you can open the module and copy the access link. This opens the volunteer account login page. The volunteer then simply enters their passcode. To register a new participant to your campaign, click register guest. Fill out the required information for your participant and then click register at the bottom of the page. The participant
00:01:12 will then receive their verification email with the code. Enter this. Click verify and then continue to fill out the additional information. Here is where you can fill out additional information for your participant, such as adding a mobile number, opting in for SMS notifications, any custom fields, and viewing the terms and conditions. Click complete, and the account will be ready for use. To place a bid on an item for one of your participants, select the item, enter the bid amount. You can then
00:01:46 either register the participant to the campaign or you can select from your list of already registered participants. Once selected, the bid will be placed on their account. This same process can be done for any donations, raffle purchases, and buy it now items. Simply repeat the process, selecting the item, entering the quantity, selecting or registering the participant, and then proceeding to the payment and entering the payment details. The participant will then be notified of their purchase and it will
00:02:17 be recorded on the dashboard. When you have a winner for one of your live auction items, you can enter their winning bid on the platform using the volunteer account. Select the item, enter the winning bid amount, and then either register the participant or select from the list of participants already registered. You can then proceed to process the payment or select pay later and the item will show on the participant's invoice. If your silent auction has closed, you can use the send payment reminder feature to prompt live
00:02:50 auction winners to pay. You can find this under the checkout console. You can further manage your participant accounts under the guests tab. Here you can view and edit your participants accounts. To make edits, select the option you wish to view. Search your participant and click who you want to edit. Here you can enter and edit certain details participants filled in when registering to your campaign. You can further manage your participants accounts by issuing payments on their behalf. To do this,
00:03:26 navigate to the checkout section and search the participant. Select the account and you can then view the participant's invoice. To make the payment, select pay now at the bottom of the page and follow the steps to complete the payment. If you have any questions, feel free to reach out to our team for assistance. Thanks for watching.
